How to Contact Us

  • If you have questions about your account, need reference help, or for any other questions please send an email to We are returning emails Monday-Saturday, usually within 24 hours.
  • If you are calling to schedule a hold or pickup, call (510) 747-7740 during the following hours only (we will not be answering phones at other times):
    • Monday 2-7pm
    • Tuesday-Friday 12pm-5pm